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Bouchard Insurance is founded on the principle of relationships built on trust. This principle is the driving force behind our commitment to serving our clients in such a way that they would think of us not only as insurance agents, but as trusted friends and advisors. Our ultimate goal is to cultivate long-term relationships with each customer and deliver the most appropriate, yet affordable programs through insurance and non-insurance strategies.
What sets us apart from other agencies is the emphasis we place on your business 365 days per year. We are a service business and the success of our relationship is contingent upon our continued ability to provide you with efficient service, as well as a wide range of value-added resources. Keeping our primary core value in mind, Clients First, we manage and deliver client expectations through the following:
The ClearTRAC® System - We implement our process around your unique goals, needs, priorities and business philosophy to manage your total cost of risk and measure progress, success and satisfaction.
Retention Surveys – Our unique and proven system helps us design a Tailored Communication Plan focused on your service level expectations so that you will receive consistent, personalized service with every interaction you have with your Bouchard service team.
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Bouchard is able to reduce the cost of your risk management and financing programs with the proper placement of our resources, products and services. Utilizing a systematic and structured process called The ClearTRAC® System, we will organize a multi-year strategy focusing on mutual objectives and expectations to help you manage your total cost of risk and anticipate consequences.
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Trusted ChoiceSM agencies are insurance and financial services firms whose access to multiple
companies and commitment to quality service enable us to offer our clients competitive pricing, a
broad choice of products and unparalleled advocacy.
As a Trusted ChoiceSM agency, we are dedicated to you and are committed to treating you as a
person, not a policy. This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your
family or your business and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help you solve problems related to your coverage or account.
- Explain the coverages and options available to you through our agency, at your request.
- Return your phone calls and e-mails promptly and respond to your requests in a timely
manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency
phone numbers, Internet account access, e-mail and call center services.
- Use our experience and multiple company relationships to customize your coverage as
needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving
you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if
we fail to meet our
commitment, so we may take corrective action.
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